Director of Quality and Brand Standards
Marcos, a Spanish and French national, had the chance to study from his early life in the Lycée Français de Madrid, granting him a perfect command of both the Spanish and French languages.
He gained experience in the Hospitality Industry since his early 18's when he joined Sofitel in Madrid as F&B cost controller. He then moved to Paris to join Le Grand Hôtel InterContinental as a Receptionist while studying at the renowned Académie de Versailles where he graduated with a Hotel Management Degree.
After 2 years working for Quavitae, Spain's leading company providing services for the elderly, in the capacity of Assistant Director of Marketing, Marcos was called-in by Le Méridien Nouméa, a wonderful property in New Caledonia taking up the position of Assistant Front Office Manager, where he discovered the local South Pacific Melanesian culture and the “resort” type of environment.
After the successful accomplishment of an MBA in Hospitality Management granted by IMHI (a joint program between ESSEC Business School Paris and Cornell’s Hotel School), Marcos gained experience as Front Office Manager in the Asian market through Banyan Tree Hotels in Bangkok.
Soon later he joined Hotel IQ International as a Senior Quality Auditor and Service Strategy Consultant. For 10 years, Marcos travelled all over the world auditing the service and facilities of more than 480 luxury hotels and developing a strong sense of entrepreneurship that led him to develop his own strategic service consulting methodologies.
Most recently Marcos spent time in Vietnam as Corporate Director of Quality Control developing the brand standards and reorganising the quality department of Vinpearl Hotels Management.
Marcos is a self-starter entrepreneur with a true passion for service and luxury hospitality. He mostly enjoys spending time with people (both friends and new acquaintances) in order to exchange pleasant moments as well as fun and enriching experiences. Marcos is always eager to learn all aspects of life including sports, arts, culture, music in diverse social environments.